Returns

No questions asked returns on all full price items: just let us know within 48 hours of the garment arriving. A credit or refund will be provided upon return of the garment, less shipping. Garments must be unlaundered and still in perfect saleable condition for this to apply. 

Credit notes are available on all sale items: If you buy a sale price item and it isn't right you are able to return it and get a credit note so long as you let us know within 48 hours. For returns shipping costs ($10 in New Zealand) will be deducted. All prices are in New Zealand dollars. All transactions are billed in New Zealand dollars. No cash refunds are available on sale items. If you're unsure on a purchase, get in touch with us on sales@isbim.co.nz and we can help you and may be able to arrange something for you. We love to help!

All prices here include GST. If you are purchasing from overseas cost price is the GST included price. 

We are proud of the work and care that goes into each and every garment we make. We stand by our work and if you have any concerns please get hold of us and we will do our utmost to make things right. 

These are our standard conditions relating to the replacement and refunding of sold items. 

All full price items are sold on a no-fault return basis within 48 hours of the garment arriving. If the buyer is unsatisfied a credit will be given for the value of the garment or refund provided, less shipping. 

Returns are available for garments where faults in the garment are our responsibility. Please email sales@isbim.co.nz with any questions. As a rule we are most concerned that you are happy with your garment so please let us know any way we can help. 

Credits or refunds are not given in the first instance for items that have been worn or laundered. In case of our fault items will be repaired and returned. In the case of the fault being severe we will grant credits or refunds on worn items.

We are subject to and follow our responsibilities under relevant New Zealand law. Overall we work hard to make clothes you will love for years to come so please do get in touch if you have any questions, we love to help.